General

The general terms and conditions of the Pure4u online store are the property of Salvus Pro d.o.o. and are compiled in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business.

Company information:
 Salvus Pro d.o.o.
 Rojska cesta 18c, PE Ljubljanska 68, 1230 Domžale, Slovenia
 Tax number. SI24621129
 Registration No.: 6966039000
 Company account: IBAN SI56 6100 0002 4789 861 (Delavska hranilnica)
 email: info@pure4u.net
 Entry in the register: 04.12.2015 SRG number: 2015/52021 (AJPES, Ljubljana branch)

The user of the Pure4u.net online store (hereinafter referred to as the customer) is bound by the general conditions in force at the time of purchase (placing an online order). The online store Pure4u.net (hereinafter referred to as the “store”) is managed by the company Salvus Pro d.o.o. (hereinafter referred to as the “Store”).

These General Terms and Conditions define the operation of the online store, the rights and obligations of the visitor, user and buyer, and the business relationship between the manager, seller, and user as a buyer of products from the online store offer.

Availability of information

We are committed to always provide the customer with the following information:
 – information about the identity of the Store (name and registered office of the company and the number of the register where the company is registered);
 – contact details that enable the user to communicate quickly and efficiently (e-mail address, telephone, etc.);
 – information about the essential characteristics of the products or online store services;
 – information about product availability or online store services;
 – method and conditions of delivery of products or execution of services, in particular the place and time of delivery;
 – information about the method of payment;
 – all prices must be clearly and unambiguously set and it must be clear whether they already include taxes and transport costs;
 – data about the time validity of the offer from the online store;
 – information about the period within which it is still possible to withdraw from the contract and the conditions for withdrawal;
 – information about the possibility of returning the products and if and how much the user must pay for it;
 – information about the customer complaint procedure and information about the contact person of the Store.

For a successful purchase on the website, the buyer does not need to register. It is obligatory to enter valid data, telephone number and e-mail address, where the order is checked, if necessary. The buyer receives an e-mail message about the purchased products. The buyer has the option to cancel the order until it is submitted for processing. If he does not cancel it, it is considered that the buyer agrees with the purchase.

Registration 

By registering at www.pure4u.net you become a member of Pure4u. Registered members as well as guests who make a quick purchase and do not need to register before the purchase have the right to purchase in the online store Pure4u.Upon registering in the online store, the visitor gets a username that is the same as his e-mail address, and a password. If the user wants to change his/her e-mail address or password with another one, he/she can do it in his/her user profile.

Product offer, delivery time and reception

Due to the nature of online business, the offer of products in the online store changes and updates frequently and quickly.
1. All delivery costs are stated upon completion of the purchase.
2. For orders over € 100.00, delivery is free.
3. Delivery costs through the Pošta Slovenije (Post of Slovenia) delivery service are EUR 9.8. There are no other hidden costs. Postage is automatically added to the order before the order is completed.
4. The store reserves the right to choose any delivery service if it will be able to fulfil the order more efficiently and in accordance with the price / shipping cost, as stated in the order.
5. The conditions and costs of packaging and delivery are valid only within Europe.
6. Delivery time: The ordered goods are ready and shipped within 5 working days of receipt of the order. Shipment of goods is not carried out on Saturdays, Sundays and on public holidays. If the ordered product is out of stock, the store will notify the customer by e-mail or telephone within three working days of receipt of the order.
7. The customer can get all additional information at info@pure4u.net.

Purchase order

The sale/purchase contract between the store (Pure4u.net.) and the customer is concluded at the moment when the store sends the customer the first electronic message about the status of his/her order.

From that moment all prices and other conditions are fixed and apply to both the provider and the buyer. The sale/purchase contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the server and is available to consumers upon their written request.

Prices

The online price is valid for all users of the online store.

All prices in the Pure4u.net online store are listed in EUR and include value added tax (VAT). All prices in the online store are product prices and do not include delivery costs. All prices are valid only for the electronic order of products through the online store.
Due to the nature of online business, the offer, and prices in the Pure4u.net online store are updated and changed frequently and quickly. Prices are valid at the moment of the order and do not have a predefined validity. It may happen that some changes to the data are not corrected in time in the online store, but we will try to notify the customer in a timely manner of any changes and allow him/her to cancel the order or replace the ordered product. The store reserves the right to change prices (and content and text changes) in the online store without prior notice.

Method of payment

The seller allows the user the following methods of payment for the purchase of products from the online store:
 – with a PayPal payment account
 – by credit card (Mastercard, Visa, American Express) via online credit card payment provider Stripe

Invoice

Upon delivery of the ordered products, the store also sends the invoice to the buyer in the package or in pdf format to the buyer’s e-mail address. The invoice details the price and any costs relating to the purchase. The buyer is obliged to verify the correctness of the data before submitting the order. Later objections regarding the regularity of issued invoices shall not be considered.

Purchase process

Product selection
: On the website www.pure4u.net, select the product and click on the link “Add to cart”. The system shall notify you that the product has been successfully added to the cart. You can proceed with the purchase. To complete the purchase, click on the cart and “payment”. The system directs you to the shopping cart.
Remove product from shopping cart: On the website www.pure4u.net, in the upper right corner, there is a shopping cart icon, in which (after clicking on the icon) the products are shown that were added to the shopping cart while browsing the online store. If the user wants to remove a certain product from the shopping cart, he/she must click on the shopping cart icon and the cross “remove”.
Shopping cart: To complete the order, you must fill in the required fields:
 – Delivery address: You must provide the required contact information indicated with a red asterisk (name, surname, e-mail address, address, place, postal code and telephone number), which we need to confirm and complete the order and delivery of the product. The form allows the user to create an account and the user’s data is already saved for the next order.
– Delivery cost: the buyer chooses delivery with the Post of Slovenia delivery service.
– Method of payment: You can choose between three methods of payment: proforma invoice, Paypal payment or by credit card.
– Order overview: The products that the buyer added to the shopping cart while browsing the online store are displayed. The price of the product, the cost of shipping, the value of VAT and the total cost of payment are indicated in the shopping cart before the order is completed.

Order completion: The buyer can view the delivery information, the payment method he/she has chosen and the contents of the shopping cart. The user confirms the order by clicking on the “Submit order” button.

Purchase notifications
After placing the order, the buyer receives a notification by e-mail that the order has been accepted.

Pure4u may call the buyer on his/her contact telephone number to verify the information or to ensure the shipping accuracy.
The purchase procedure for legal persons is the same as for natural persons, except that at the end of the purchase they should also enter the name of the company and the company tax number. The methods of payment are also the same.

Withdrawal from order
In the case of distance contracts, the buyer has the right to inform the company within 14 days that he/she is withdrawing from the contract, without having to give a reason for his/her decision. If the buyer has already received the product and withdraws from the contract, he/she shall return it or hand it over to the company or a person authorised by the company, immediately or no later than 14 days after the notification referred to in Article 43 (1). It is considered that the buyer returns the product on time if he/she sends it before the expiration of the 14-day return period.
– The provider may withhold payment until he/she receives the returned goods or until the buyer sends proof that he/she has sent the goods back, whichever occurs first.
– In order to facilitate the processing of the buyer’s withdrawal from the sales contract, the seller proposes to the buyer to enclose a notice of withdrawal to the returned goods, on the form below FORM (pdf).
The returned goods must be undamaged, in undamaged original packaging and in the same quantity.
– In case of withdrawal from the contract, the provider shall immediately or no later than 14 days after receiving notice of withdrawal from the contract (or after receiving all necessary information of the buyer, which are necessary to identify the buyer: name, order number) and returned goods, return all received payments relating to the sales contract from which the buyer withdraws. The provider shall return the payment to the buyer by transfer to the buyer’s personal account.
– The provider reserves the right to reject the goods to the buyer who abuses the right to withdraw from the contract in accordance with Article 43 of the Law on Consumer Protection.
– The buyer who is not a consumer in accordance with Law on Customer Protection exercises his rights to withdraw from the contract with the applicable legislation.
– In case of withdrawal from the contract, the buyer bears the cost of returning the received goods. We do not accept pay on delivery packages.
– The buyer does not have the right to withdraw from the contract if he/she has ordered a product that is manufactured according to his/her instructions and adapted to his explicit requirements (in accordance with point 2 of paragraph 5 of Article 43 of Law on Consumer Protection).

All possible disputes arising from this relationship (as due to the truthfulness of the information about the user, the content of the offer, the subject and price of the offer, etc.) are resolved exclusively between the Store and the buyer.

Legal notice
The pure4u.net online store and all data on it, images of articles, graphic and video elements on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The trademark and logo are owned by Salvus Pro d.o.o.

– Responsibility
The pure4u.net online store is a place where you can find products made from BIO dry ingredients for blends. The use of the products is described on this website. On our website we try to publish only real and up-to-date data, but we cannot guarantee the accuracy and reliability of all published data. In such a case, pure4u.net shall notify the buyer of the changes and allow him/her to withdraw from the contract or replace the ordered item.

We also reserve the right to make substantive and other changes to the website. All information on the website of the online store pure4u.net is purely for information and in no way substitutes the advice of the prescribing doctor or other medical staff, nor can it be a substitute for appropriate medical care, as it is not recognised by health authorities. The products and claims about individual products in this online store have not been evaluated by government institutions and are not intended to treat or prevent disease. The textual descriptions of an individual product are purely for information. If you are taking any other medications or other dietary supplements, consult your doctor before combining them with super foods. We accept no responsibility for the consequences arising from the use of the information published on this website. All photos are symbolic and do not guarantee the properties of the product.
By using this website, the visitor confirms that he/she accepts the described conditions and agrees with them.

Ratings, opinions, and recommendations
The opinions, ratings and recommendations that buyers write are part of the functionality of the online store and are intended for the community of all users.
Pure4u.net allows any user of the online store to write an opinion, and pure4u.net reviews these opinions before final publication. Opinions of buyers can also be sent to info@pure4u.net, Instagram Pure4u or through the Facebook portal Pure4u. Pure4u shall not publish opinions or contributions that are in any way offensive, inappropriate or that, in the opinion of the seller, do not benefit other users and visitors.
When submitting an opinion or a comment, the user explicitly agrees with the terms of use of his/her opinion or comment and allows the seller to publish a part or all the text in all electronic and other media. The seller has the right to use an opinion or a comment for unlimited time and for any purpose that is in his/her business interest, including the publication in advertisements or other marketing communications. At the same time, the author of the opinion declares and ensures that he/she is a copyright owner for written opinions and comments, and that these rights are transmitted non-exclusively and for unlimited time to the seller.

Rules of the prize game
1. The organiser of the prize game is the company Salvus Pro d.o.o., Rojska cesta 18C, PE Ljubljanska 68, 1230 Domžale, Slovenia  (hereinafter the organiser). The participant in the prize game is a natural person who participates in the announced prize campaigns.
2. The prize game can be participated by users of the Online Store who accept these conditions of participation in the prize draw, are citizens of the Republic of Slovenia with permanent residence in the Republic of Slovenia and are older than 18 years.
3. If the prize game takes place on the online social network Facebook, all persons who are associated with the individual Profile on which the prize game takes place or all persons who clicked the “Like” button on this profile may participate in the prize game, unless the text of the announced prize game states otherwise.
4. Employees of Salvus Pro d.o.o. and their close relatives may not participate in the prize draw. If the winner is a minor, parents or guardians must sign a statement that they agree to receive the award.
5. It is not necessary to purchase the products of the organiser of the prize game to participate in the prize game.
6. At the end of the prize game, participants who meet the required conditions for participation will be awarded a prize based on a random function of computer selection or the commission of the organiser. The organiser can be present.
7. The prize is defined in the call. The prize cannot be exchanged for any other prize or for cash.
8. The winner will be notified of the prize by e-mail and will receive it from the organiser. The winner is obliged to confirm the receipt of the prize in writing within 7 days and provide the necessary information to receive the prize (name, surname, address, tax number) at info@pure4u.net. If the winner fails to report within 7 days, the prize will be transferred to the other winner.
9. The tax on prize is paid by the winner.
10. Each participant in our prize game or prize draw agrees that by participating he/she also becomes a subscriber of our e-news, and his/her email can be forwarded to the organiser of the prize game.
11. A participant in the prize draw may cancel his/her participation in the prize draw for the duration of the prize draw, whereby his/her personal data will be deleted from the personal data base. To cancel participation in the prize draw, he/she must submit a request to the e-mail address info@pure4u.net.
The organiser reserves the right to change the rules if required for technical, commercial, or legal reasons or reasons on the part of the public. The organiser shall inform the participants about all changes and novelties in the prize draw by posting them on the pure4u.net website.

Complaints and out-of-court settlement of consumer disputes

Pure4u respects applicable consumer protection laws. We take every complaint very seriously, as customer satisfaction is extremely important to us.

In case of complaints, disputes or problems, the buyer should contact the provider in writing via e-mail at info@pure4u.net or by letter sent to the registered office of the company. The procedure for complaint handling is confidential. The provider responds to all complaints as soon as possible and within the framework of legal obligations, depending on the type of complaint. The provider is aware that the essential characteristic of the consumer dispute, at least in terms of judicial resolution, is the disproportion between the economic value of the claim and the costs arising from the dispute resolution. This is also a major obstacle why the consumer does not bring a dispute to court. That’s why the provider makes every effort to resolve any dispute by mutual consent. If the dispute cannot be resolved, the court of the consumer’s domicile has jurisdiction to resolve the dispute.

On 14. 11. 2015, the Out-of-Court Settlement of Consumer Disputes Act (hereinafter ZisRPS) entered into force, which regulates out-of-court settlement of domestic and cross-border disputes between companies and consumers through the enforcer of out-of-court settlement of consumer disputes (hereinafter: IRPS enforcer). Pursuant to the aforementioned legislation, the provider does not recognise any enforcer of out-of-court settlement of consumer disputes. The provider enables online shopping in the territory of the Republic of Slovenia and publishes an electronic link to the online consumer dispute resolution platform (SRPS) on his/her website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.

Material defect

The defect is material:
– if the object does not have the properties necessary for its normal use or for marketing,
– if the object does not have the characteristics necessary for the specific use for which the buyer buys it, but which was known to the seller or should have been known to him,
– if the object does not have properties and qualities that have been explicitly or tacitly agreed or prescribed,
– if the seller has delivered an object which does not correspond to the pattern or model, unless the pattern or model was shown only for informative purposes.

For online purchases, the buyer, who is a consumer in accordance with the provisions of ZVPot, can file a complaint due to a material defect within two years of the date of delivery of the item, which he/she proves by the original invoice and the certificate of delivery.

The buyer can exercise his rights in the following way:
– If he/she notifies the seller of the defect within two months of the day when the defect was discovered.
– The buyer must describe the defect in more detail in the complaint form below and allow the provider to inspect the matter.
– The buyer can notify the provider of the defect in person, for which the provider must issue a certificate.

The buyer, who has correctly notified the provider of the defect, has the right to require from the provider to:
– rectify the defect of the goods, or
– return part of the paid amount in proportion to the defect, or
– replace defective goods with new faultless goods, or
– return the paid amount.

If the defect is not questionable, the provider shall grant the buyer’s request as soon as possible, but no later than within eight days.

The provider shall respond in writing to the buyer’s request no later than eight days after receiving it if the defect is questionable.

If the provider destroys or loses a product which was given to him for repair, maintenance, or completion, he is obliged to deliver the new identical product to the buyer within eight days or immediately pay compensation in the amount of the retail price of the new product.

The complaint is valid upon presentation of the original invoice, the GLS delivery supplier’s confirmation of delivery and the completed form.

If the complaint for a material defect is approved, the buyer is also entitled to a refund of any delivery costs incurred in the case of an online purchase.

A buyer who is not a consumer in accordance with ZVPot exercises his rights to warranty claims with the applicable legislation.

Cookies

Pure4u.net uses cookies to measure traffic, improve the user experience and occasionally display an ad. We cannot identify you online with these cookies, we do not have access to your computer or your web browsing.

In addition to the cookies necessary for the operation of the website, we also use:
– Facebook / it helps us to show you interesting ads Pure4u.net on Facebook / cookie duration: up to 1 month
– Mailchimp cookies / cookie duration: up to 1 month

You can delete or disable cookies using the settings in your browser. If you disable cookies, some parts of the Pure4u.net website may not work properly (shopping cart, etc.).

Terms and conditions are valid from 01.12.2020 until revocation.

We wish you a pleasant shopping in our online store!

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